Refund Policy

EXCAVO provides digital subscription-based access to three products: (1) Indicators PRO — premium TradingView indicators; (2) EXCAVO Pulse — a strategy-monitoring service delivered via Telegram bot; and (3) EXCAVO Stocks — a portfolio-sharing service showing EXCAVO's own US stock portfolio composition and monthly rebalancing. Because our products are digital in nature and access is granted immediately upon payment confirmation, all sales are generally considered final.

We want every customer to be satisfied with their purchase. This Refund Policy outlines the circumstances under which a refund may be considered. By subscribing to any EXCAVO product, you acknowledge and accept the terms of this Refund Policy in full.

EXCAVO subscriptions grant access to digital products: TradingView indicator scripts (Indicators PRO) and/or strategy setups delivered via Telegram bot (Pulse). Once payment is confirmed and access is granted, the digital product has been delivered.

In accordance with standard digital goods policies, we do not provide automatic refunds. Payments are processed through third-party payment providers: Whop (for card, Apple Pay, and fiat payments) and NOWPayments (for cryptocurrency payments). Cryptocurrency payments are inherently non-reversible due to the nature of blockchain transactions.

All EXCAVO subscription products — Indicators PRO, EXCAVO Pulse, and EXCAVO Stocks — are covered by a 7-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a refund within 7 calendar days of the original payment date.

Important: All approved refunds are partial refunds. The refund amount equals the original payment minus any non-recoverable fees incurred by EXCAVO, including: (a) payment processor fees charged by Whop (for card/fiat payments), and (b) cryptocurrency network fees and exchange conversion costs (for crypto payments). These fees are charged to EXCAVO by third-party payment providers at the time of your original transaction and are non-refundable to EXCAVO, and therefore cannot be included in your refund.

To request a refund, contact our support team via Telegram or the in-app support chat within 7 days of purchase. Provide your order ID, registered email address, and the reason for your request. Refund requests submitted after the 7-day window has closed will not be considered.

Certain subscription plans (such as EXCAVO Pulse) may include a free trial period (e.g., 3 days). During the trial, you receive full access to the product at no charge.

If you do not cancel before the trial period ends, your card will be automatically charged the full subscription price for the selected billing cycle. You may cancel at any time during the trial through your Whop account (Profile → Orders) without being charged.

Charges incurred after a trial period has ended are subject to the same refund policy as regular subscriptions. The trial period is your opportunity to evaluate the product before committing to a paid subscription.

Technical failure: If our system fails to grant TradingView indicator access within 48 hours after payment confirmation and our team is unable to resolve the issue.

Duplicate payment: If you were charged twice for the same subscription period due to a system error.

Unauthorized transaction: If you can demonstrate that a payment was made without your authorization (subject to verification).

Change of mind after purchase or after indicator access has been granted.

Dissatisfaction with trading results. Our indicators are analytical tools; they do not guarantee profits, and trading outcomes depend on many factors beyond our control.

Failure to use the subscription during the active period. Unused subscription time is not refundable.

Price changes. If EXCAVO changes its pricing after your purchase, this does not entitle you to a refund of the difference.

Third-party issues, including TradingView platform outages, Telegram service disruptions, broker failures, internet connectivity problems, or device compatibility issues that are not within EXCAVO's control.

Indicator unavailability caused by TradingView's own moderation, policy enforcement, or platform changes. TradingView may remove, restrict, or suspend any published script at its sole discretion — this is outside EXCAVO's control. In such cases, EXCAVO will make reasonable efforts to republish or provide an alternative version, but this does not constitute grounds for a refund.

Dissatisfaction with Pulse strategy performance. Strategy setups are shared for informational and educational purposes. Past performance does not guarantee future results, and trading outcomes are the sole responsibility of the user.

Missed or delayed Pulse notifications due to Telegram service issues or other factors outside EXCAVO's control.

Dissatisfaction with EXCAVO Stocks portfolio performance. The shared portfolio reflects EXCAVO's personal investment activity and is for informational purposes only. Past performance does not guarantee future results, and investment outcomes are the sole responsibility of the user.

Accounts flagged for abuse, fraud, or violation of our Terms of Service. EXCAVO reserves the right to deny refund requests from users who have engaged in abusive behavior, including but not limited to: repeated refund requests across multiple subscriptions, sharing account credentials with third parties, attempting to reverse-engineer indicator code, or any other activity that violates our Terms of Service.

Card/Fiat Payments (via Whop): If a refund is approved, it will be processed back to the original payment method through Whop. The refund amount will be the original payment minus the non-refundable payment processing fees charged by Whop to EXCAVO (typically 2.9% + $0.30 per transaction, though exact fees depend on payment method and region). Refund processing times depend on your bank or card issuer and typically take 5–10 business days.

Cryptocurrency Payments (via NOWPayments): Cryptocurrency transactions are irreversible by design. If a refund is approved, it will be issued in USDT to the wallet address you provide, at the equivalent value at the time of refund processing. The refund amount will be the original payment minus: (a) the cryptocurrency network fees (gas/transaction fees) for the refund transaction; and (b) any exchange conversion costs incurred during the original payment or refund. EXCAVO is not responsible for any losses due to cryptocurrency price fluctuations between the time of payment and refund.

For chargebacks or disputes on card payments, please contact our support team first. Filing a chargeback without first contacting EXCAVO support may result in permanent account suspension and immediate revocation of all product access. Fraudulent or abusive chargebacks will be contested and may result in permanent ban from the Platform.

Card/fiat subscriptions (via Whop) auto-renew at the end of each billing period. You may cancel auto-renewal at any time through your Whop account (Profile → Orders) or by contacting our support team. Cancellation takes effect at the end of the current billing period — you retain access until then.

Cryptocurrency subscriptions do not auto-renew. Your subscription is active for the purchased period (monthly, semi-annual, or annual), and you must manually renew to continue access.

In both cases, access to the respective product (TradingView indicator access and/or Pulse bot strategy setups) will be revoked at the end of your subscription period if not renewed.

Step 1: Contact our support team within 7 days of your purchase via Telegram or the in-app support chat.

Step 2: Provide your order ID, registered email address, TradingView username, and a detailed description of the issue.

Step 3: Our team will review your request within 3 business days and respond with a decision.

Step 4: If approved, the refund will be processed within 7 business days. For card/fiat payments, the refund is issued to the original payment method via Whop. For cryptocurrency payments, the refund is issued in USDT to the wallet address you provide.